Duration: 1 day
We communicate all the time but we rarely think about it. We are often not fully aware of the messages we are really sending. Building healthy working relationships is vital to business success. Communication is bout being understood, understanding others and communicating well together.
A major part of this process is understanding your own personal communication style, how we can (and do) influence other people, and how to use your style to create effective and rewarding business relationships.Objectives
- Be clear and specific in all your communications
- Understand how we can always influence a relationship
- Identify the behaviours associated with good working relationships
- Appreciate the impact of relationships on personal performance on colleagues and clients
- Know when and how to use a range of skills
Key topics covered
- The characteristics of excellent communicators
- How to use communication for maximum effectively
- The barriers to successful communications
- Verbal communication – including the art of listening
- Secrets of successful writing
- An understanding of different communication styles
- Adapting your communication style for others and in different situations
- Non verbal communications
- Understanding body language in yourself and others
- How to handle difficult people and situations.
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