Valerie Merrill

With over 28 years in training I have a wealth of experience and knowledge in bespoke and Microsoft software.

I have been an Interim Training Lead on projects for TFL, West Coast Network Rail as well as organising relocation and reskilling projects for Hertz.

I work with companies to achieve the best results and return on investment by choosing the right learning intervention with the right people.

I have managed teams of trainers and worked with companies to achieve their goals in learning and development.

I deliver classroom training, webinars, deskside support and Floorwalking. I develop online training materials in Captivate both for systems and information/communication purposes.

I can be a one-stop shop for all learning and development needs.

Stuart Merrill

I am a very I.T. literate computing professional with a solid hands-on technical background. This includes project management, business consultancy, systems analysis/design, the management of large and small software development projects and IT Training/Floor walking/End User Support.

I am an outgoing, friendly, logical and factual communicator who works well under pressure – highly self-motivated and possessing strong drive and determination. I am a reliable, conscientious and dedicated individual with a strong work ethic; importantly, I also have a good sense of humour. I enjoy problem solving and helping other people.

I have delivered training via the classroom, coaching, 1-2-1, Webinars (the Internet), and developed e-learning packages. My technical background enables me to quickly learn and understand new bespoke systems. I have been heavily involved in Microsoft products since their inception and have trained in all Microsoft desktop applications to all levels.

Prior to my training career I was a senior manager in the corporate environment where I managed and led teams and delivered against tight timescales. I have co-ordinated rollouts where I have produced the project and communication plans and worked with senior management to deliver a smooth transition into steady state in a timely manner.


I.T Trainers


Lisa Baker

We have worked with Lisa for approaching 20 years, like many of the team we met on a rollout project for a law firm.

Lisa has many years’ experience as a Training Consultant and L&D Coordinator and has worked in all aspects of the full life cycle of a project from design to delivery.

As a trainer she is experienced in various methods of training delivery from traditional classrooms to ‘blended’ learning where learning is delivered via seminars, presentations, webcasts and e-learning.

As both a trainer and an L&D coordinator she has performed training needs analyses then implemented training programs accordingly and monitor progress. Some of her roles have involved interview assessment for apprentices and graduates and some other recruitment. Many roles require heavy amounts of scheduling and general administration.

Lisa is a member of the Learning & Performance Institute


Andy Sopel

Andy is an experienced and successful I.T. SharePoint & Media Trainer covering industry standard and bespoke products in a classroom, seminar, virtual (via Webex/Lync/OCS) or on a 1:1 basis. A Microsoft Office Specialist (MOS) as well as a Certified Lotus Professional (CLP)

Adept at training new / low level users and “technophobes” as well as power users with an ability to put complex technical concepts into easily understandable analogies. Able to deal with all levels from M.D’s & C.E.O’s to the shop floor. Experienced in developing TNA’s & courseware, TTT, working on pilots & rollouts and delivering presentations to large audiences as well as 1 to 1’s. We have worked with Andy for over ten years and we met on a project for the Immigration Office.



People Skills Trainers


Jo James

Over two decades of building six and seven-figure businesses, in competitive industries; restaurants, retail and owning my own recruitment business in the City of London for 10 years, has enabled me to truly understand how business success is born, raised and sustained.
I provide winning Sales, Marketing and Mindset strategies that propel business owners to bring their ideas to life. Helping you to implement simple-to-use yet super-effective strategies to maximise opportunities and significantly increase sales.

It’s tough out there but you don’t have to do it alone – allow me to help you now.  Get in touch today and let’s transform your business.  What do you want to see happen next?


Alison Matthews

Alison draws on 20 years’ experience in the television and film industry, along with NLP, Coaching, and using actors for role play to provide creative and innovative training and coaching solutions.

Before becoming a trainer and coach, Alison worked in television and film production, for the BBC and many independents at senior level as a Line Producer, Production Manager and First Assistant Director, running large teams and large budgets. Alison studied NLP and Coaching during breaks between contracts, qualifying as a Certified Trainer of NLP and a Coach. She started her business training and coaching within the media industry and for other organizations and individuals, working with Senior Managers, Teams and individuals.

Alison is also a yoga teacher, raw food teacher and coach and a reiki practitioner. .



Michael Eaves

Michael has worked extensively as an actor in TV and film and has gained a wealth of insight into what makes people the way they are and how they communicate and mis-communicate from playing different characters and also observing people in the slow times on set.

He has combined his work for TV and film with working as a corporate actor using role play and forum theatre to enhance the learning experience of delegates. This subsequently led Michael to work as a Trainer and Coach as well, delivering his own workshops as well as those for other people.

Having worked across many organizations, he has developed knowledge of and fluency in the language and issues of a broad range of industries including telecoms, banking and financial of working at all skills levels from Senior Strategic roles to Front Line Leaders in UK, Europe and USA.

  Project Management


Isabelle Bearn

Isabelle is an Operation, Marketing and Project Management professional with several years’ experience within blue-chip and professional services organisations, voluntary and public bodies. She is a highly motivated team player with demonstrable skills in problem solving, forging successful working relationships and delivering results. She has a caring and enthusiastic personality with a strong commercial and business focus, an ideal mix to get on with most teams and people in business.
Isabelle experienced the full marketing life-cycle many times round as head of departments and teams. Amongst other activities she developed strategies, used SAP to better segment markets and boost loyalty via targeted initiatives, created marketing collaterals, launched newsletter, satisfaction surveys and new packaging; organized sales conferences, advertising, give-aways, promotional items.
Most recently Isabelle’s work was more project based with a focus on operations & marketing consultancy (achieving best performance through reshaping teams capabilities); project managing an Office Move and a new business set-up; leading recruitment assignments sourcing Non-Executive Directors; researching and writing the business case for ISO27001-2013 implementation; and managing a software implementation incl. planning and development of roadmaps & training manuals at The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust.


Debbie Loxton

Debbie is an enthusiastic individual with international experience in business and training.

She has been training clients in IT skills for many years tailoring her courses to suit their requirements, specialising in Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Project and Microsoft Publisher as well as providing business skills training in Presentation Skills, Train the Trainer, Business Writing, Project Management, Communication Skills and Time Management.  Skilled at tailoring training sessions to the client’s exact requirements.

Clients have included financial institutions, colleges, government departments, care industry, United Nations, pharmaceuticals, media, cosmetics, oil and construction industries; and many more…

Admin & Marketing Team


Susan Moore

Susan leads a multi virtual assistance (VA) business offering PA/secretarial and marketing support to entrepreneurs, small businesses and speakers. Brings 25 years’ plus business experience in secretarial support, office management, online research, event organisation and profile raising; sourcing speaking and writing opportunities for B2B clients. Susan won the 2008 Outstanding VA Award and runs workshops for senior PAs who want to establish VA businesses.

Helen Jones

Helen has worked with us for four years and she loves utilising her skills in marketing and market research to help clients achieve their goals – whether these are to increase sales, improve client retention or grow their repeat business, she creates specific marketing programmes to achieve this.

Her background is in marketing and research, working for ten years as a market analyst for Gartner followed by a series of management and marketing roles, so my experiences over the past 20 years add significant depth to our services.

Helen undertakes Market research; Email marketing, Newsletters, Customer feedback and Data analysis for us.

Leads a multi virtual assistance (VA) business offering PA/secretarial and marketing support to entrepreneurs, small businesses and speakers. Brings 25 years’ plus business experience in secretarial support, office management, online research, event organisation and profile raising; sourcing speaking and writing opportunities for B2B clients. Susan won the 2008 Outstanding VA Award and runs workshops for senior PAs who want to establish VA businesses.

We have known Susan for six years and Helen and Susan work together to achieve our goals.

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