STANDARD COURSES Access ACT! Dreamweaver Excel Flash FrontPage Illustrator InDesign Office 2007 Outlook Photoshop Powerpoint Project Soft Skills Technical Skills Visio Windows Vista Word Course Fees	ACT! Duration: 1 day/workshop COURSE OUTLINE     Getting Started Starting ACT! for Windows Viewing a Contact Database Creating a Contact Database Creating a Contact Database Editing a Contact Database Printing an Address Book Locating Contacts Finding Contacts Viewing Contacts Sorting Contacts Using Multiple Search Criteria Organising Contacts Categorising Contacts Grouping Contacts Managing Contact Groups Scheduling Activities Scheduling Activities in the Contact Window Managing Activities Scheduling Recurring Activities Monitoring and Working with Activities Creating Sales Opportunities Corresponding with Contacts Writing Letters and Emails to an Individual Contact Merging Letters and Emails to Multiple Contacts Attaching an Incoming E-mail to a Contact Record Modifying Letter and Email Templates Report Writing Running Standard Reports Writing Customised Reports Modifying the Reports Menu Creating reports Using Mailing Labels		"Our reputation is for professionalism, quality and excellent standards of training and for trainers who always go the extra mile".