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Bespoke software can vary from a slightly tailored standard product, to a completely new business application, written to a client’s specifications. Usually bespoke software sits somewhere between the extremes: many products can be altered to fit the needs of a particular industry or company processes; some are designed specifically with that in mind.
Ultimately, the client is left with a singularly different application which must be somehow explained to their workforce, quickly and without disrupting their day to day business.
Training is the obvious solution – in a format to fit both the complexities of the product and the rollout budget, but often this process is tacked on at the point of rollout when it deserves greater consideration earlier in the product development process.
However:
- if you don’t know where to begin
- have encountered problems
- know how to run rollout but don’t have the time
- do not have the trainers you need
- do not have the writers you need
- … or simply want to delegate the training task
